CEO Message
At Ghrasa Laboratory Supplies, we are steadfast in our Commitment to providing Laboratories with the reliable Instruments, Consumables and Technical Solutions Essential for Modern Diagnostics. Our singular objective is to empower the healthcare, research, and education sectors by ensuring that accuracy, safety, and efficiency remain at the forefront of every test performed. We recognise that behind every specimen and every result lies a patient awaiting clarity, and we do not take that responsibility lightly.
Our approach is founded upon three fundamental pillars:
Product Excellence: Every piece of equipment and every reagent within our portfolio is rigorously validated to meet stringent international standards, ensuring uncompromising performance.
Uninterrupted Supply: Through real‑time inventory management and proactive logistics, we ensure that your laboratory workflows proceed without disruption.
Responsive Support: Our dedicated field service engineers and application specialists stand ready to assist, from installation and calibration to troubleshooting and training.
We are more than a supplier; we are a Partner in Diagnostic reliability. In charting our course ahead, we aspire to expand our portfolio and strengthen our service capabilities, thereby making a lasting and positive contribution to the in vitro diagnostics (IVD) and healthcare communities we serve.”
I extend my sincere gratitude to our valued customers, trusted partners, and dedicated employees for their continued trust and collaboration. It is through these relationships, built upon a foundation of integrity and shared success, that we will continue to advance.
Precision you can trust. Partnership that delivers.
CEO
Ghrasa Laboratory Supplies
Regular Service Schedule
We menage regular service schedule. Mostly once in three months.
Customer Approach
Easy & flexible customer approach for services via land line, mobile phone, fax, email and now on website
Response Time
24/7 Response Criteria
Availability of Parts
24/7 availability of tools and spare parts
Staff Availability
Backup engineering staff for emergencies
Trained Staff
Highly competent and Foreign trained engineering staff to ensure customer satisfaction
Online Monitoring Services
Online monitoring services in Automation Analyzers with our highly competent engineers and application specialists
AFTER SALE SERVICES
Here is powerful yet simple rule. Always give people more than they expect to get. We always care about the services for our customers. Good services always strengthened us.
- Customers don’t expect us to be perfect. They do expect us to fix things when they go wrong so we are always prepared for it.
- Every contact we have with a customer influences whether or not they”ll come back for business. We have to be great every time or we will lose our customers, so want to be perfect every time.
- The only purpose of customer services is to retain feelings of our customer about Ghrasa Laboratory Supplies & Our Bussiness Partners
